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Administrative Office Procedures

Administrative office procedures are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. 

With our Administrative Office Procedures workshop, participants will be trained on how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.  Participants will be equipped with get the following skills :

Business Title

Module 1: Understand Why Your Office Needs Administrative Procedures

  • Business Continuity

  • Succession Planning

  • Internal and External Audit Requirements

  • Recovery Planning

  • Case Study

  •  Review Questions



Module 2: Gathering the Right Tools 

  • Binder

  • Section Divider

  • Sheet Protectors

  • Cover to Cover Binders

  • Case Study

  • Review Questions



Module 3: Identifying Procedures to Include 

  • Tracking Tasks for Some Days

  • Reach Out to Other Employees for Feedback/Ideas

  • Write Down Daily Tasks

  • Keep Track Using a Spreadsheet

  • Case Study

  •  Review Questions



Module 4: Top Five Procedures to Record 

  • Use a Template to Stay Consistent from Track to Track

  • Be as Detailed as Possible

  • Use Bullet Points Instead of Paragraphs

  • Ask Someone to Execute the Procedure

  • Case Study

  • Review Questions



Module 5: What to Include in Your Binder (I)

  • Phone Etiquette

  • Business Writing

  • Effective Time Management

  • Creating Meeting Arrangements

  • Case Study

  • Review Questions

Module 6: Organizing Your Binder

  • Create a Table of Contents

  • List Each Section (e.g. Accounting)

  • List Procedures in that Section

  • Keep Binder Updated with any New Changes

  • Case Study

  • Module Eight: Review Questions



Module 7: What Not to Include in the Procedure Guide 

  • Passwords

  • Identify Other Confidential Information Via Your Employer

  • Store Information in a Separate Folder Outside of the Guide

  • Find a Secure Location to Store

  • Case Study

  • Module Nine: Review Questions



Module 8: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review

  • Inform Office Personnel of Procedure Guide

  • Place Guide in a Visible Area

  • Allow Office Personnel to Express Improvements/Updates if Needed

  • Case Study

  • Module Ten: Review Questions



Module 10: Successfully Executing the Guide 

  • Create a One Hour Meeting/Seminar for Employees

  • Stay Consistent with Procedures

  • Make Employees Aware of any Updated Changes

  • Keep Open to Improvements

  • Case Study

  • Module Eleven: Review Questions



Module : Wrapping Up 

  • Words from the Wise

  • Review of Parking Lot

  • Lessons Learned

  • Completion of Action Plans and Evaluations

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